We continuously monitor the status of our platform as well as external services we are using. If there
are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Current information on Service Availability
Get email notifications whenever CM.com creates, updates or resolves an incident.
Get text message notifications whenever CM.com creates or resolves an incident.
Get webhook notifications whenever CM.com creates an incident, updates an incident, resolves an incident or changes a component status.
A fix has been implemented and we are monitoring the results.
Posted May 28, 2025 - 16:35 CEST
Update
Due to this issue we are also noticing incoming and outgoing Traffic are not being processed to and from Mobile Service Cloud. E-mail is unaffected.
Posted May 28, 2025 - 16:27 CEST
Update
We are continuing to investigate this issue.
Posted May 28, 2025 - 16:04 CEST
Update
We are continuing to investigate the Issue
Posted May 28, 2025 - 15:47 CEST
Investigating
We're noticing that messages from the Conversational Router to the Scripted Chatbot are being deadlettered, meaning the Scripted Chatbot is not receiving these messages. We're currently investigating.
Posted May 28, 2025 - 15:10 CEST
This incident affected: Mobile Service Cloud (Agent Inbox, Scripted Chatbot), Central Services (Conversational Router), and Conversational AI Cloud (Web Conversations).
