We continuously monitor the status of our platform as well as external services we are using. If there
are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Current information on Service Availability
Get email notifications whenever CM.com creates, updates or resolves an incident.
Get text message notifications whenever CM.com creates or resolves an incident.
Get webhook notifications whenever CM.com creates an incident, updates an incident, resolves an incident or changes a component status.
The certificate for gw.cmtelecom.com will expire soon. We will therefore replace the certificate for this endpoint on the June 30th, between 10:00 and 11:00 CEST. As a result, this endpoint may be subject to degraded performance for a short period of time. Once the renewed certificate is installed, services will return to normal automatically.
We perform maintenance to ensure services remain secure. We try to minimize both downtime and impact on your business.
The maximum validity for TLS certificates is being reduced industry-wide. The most significant upcoming change is a move from the current one-year lifetime to 90-day certificates. To manage these frequent renewals, we will be automating our certificate issuance process starting in 2026. As a result, we will no longer send manual announcements for individual certificate renewals.
Action Required for Users of Certificate Pinning: This automation means the public key of our gateway certificate will change every 90 days in June 2026. Pinning to a leaf certificate will no longer be a viable strategy and will cause your integration to fail.
We strongly advise you to update your security model: - Recommended: Pin to an intermediate or root Certificate Authority (CA) instead of the leaf certificate. - Alternative: Use other security mechanisms like the Expect-CT header.
Posted Jun 06, 2025 - 16:05 CEST
This scheduled maintenance affects: Messaging (Business Messaging API).