Elevated error rates for Conversational AI Cloud

Incident Report for CM.com

Resolved

This incident has been resolved.
Posted Jun 01, 2025 - 10:23 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 01, 2025 - 09:46 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 01, 2025 - 09:30 CEST

Investigating

We are investigating elevated error rates for Conversational AI Cloud. Sessions may impacted.
Posted Jun 01, 2025 - 09:16 CEST
This incident affected: Conversational AI Cloud (Production Gateway).